Last updated 29 August 2026.
Cancel any time and you will not be charged again. We do not automatically refund part-used months, but if the service failed to run for a meaningful part of a period you paid for, write to us and we will refund that period.
If you are a consumer in the EU, EEA or UK you have a statutory right of withdrawal within 14 days of purchase. The policy above meets or exceeds that right and does not replace it.
Refunds are issued by Paddle, our merchant of record, back to the original payment method. Paddle typically returns funds within 5 to 10 working days depending on your bank. You can also request a refund directly through the receipt Paddle emailed you.
The one-off diagnostic is free and involves no payment, so nothing is refundable there.